FAQS

You can make a purchase directly through our website. Simply select the item you want, choose your personalization options (if applicable), and follow the payment process. If you have any questions, you can contact us via WhatsApp or email for personalized assistance.

We accept payments via credit card, debit card, bank transfers, and other electronic methods, depending on your country of residence.

Yes, we offer personalized assistance to help you choose the right size or define the details for your personalization. Simply contact us before placing your order, and we’ll be happy to guide you through the process.

Yes, we create bespoke and personalized garments. We will contact you to take your measurements and finalize all the design details. If you are unable to visit us in person, we will guide you on how to send your measurements remotely.

The creation time for a custom garment depends on the level of personalization and our current workload. It typically ranges from 3 to 8 weeks for a bespoke piece. We will provide you with a more accurate estimated timeframe when you confirm your order.

Yes, you are welcome to propose your own ideas. We’ll evaluate the feasibility and advise you on the best way to bring your exclusive project to life..

Yes, we ship to almost all of Spain, as well as internationally. The shipping cost and delivery time depend on your location and the type of item you order.

Once your order has shipped, we will provide you with a tracking number so you can monitor its status at any time.

If your garment requires minor alterations, we can provide this service for an additional fee or recommend a trusted seamstress. For bespoke pieces, it’s crucial that the measurements are accurate from the start to avoid any potential issues.

Custom-made or personalized garments are not eligible for returns or exchanges, except in the case of manufacturing defects. For our standard, ready-to-wear items, please refer to our specific returns policy.

We work with premium quality materials, and every garment undergoes a thorough quality control check before shipping. If you find a manufacturing defect, please contact us within 24 to 48 hours of receiving your order so we can process the warranty claim.

Yes, you can request certified organic fabrics for your custom-made garments. Please contact us to learn about the options currently available.

We are here to help. Please reach out to us via WhatsApp or email, and we will work with you to find the best solution.